samwin contact center suite provides the next level of a SIP-based call-center solution. With extensive ACD functionalities and a multitude of modules, telecommunication software offers a professional call-center solution which stands out through its unique highlights.

samwin contact center suite is a pure software solution that makes special hardware and the like completely superfluous and by so doing allows it to offer even more flexibility and added scalability.

The samwin contact center suite agent console interface is one of the system's central components. It enables the call-center agents to process callers efficiently. Boasting an extensive set of features, the software supports all the daily processes and call flows.

With attached data and bi-directional application programming interfaces, the software offers a variety of options for integrating any customer business software directly into the samwin user interface work flow.

A web-based management interface provides users, supervisors and administrators with access to the samwin contact center suite wide selection of management tools from any location. All the samwin contact center suite modules are administered centrally in this user interface.

Flexible structuring of the call center data and a powerful Access Control List (ACL) authorization system permit all accesses to be performed quickly and managed securely, from the simplest single seat installations to complex multi-tenant service provider installations.

Intelligent user guidance enables personnel to operate this powerful user interface independently after a short period of training.

samwin contact center suite features a reporting module to enable statistical data to be reported via the web interface. Among other things, analyses are possible on effectiveness, capacity utilization and waiting times; these analyses can also of course be exported.

The reporting module also supports analysis of the agents' log on and log off times. Detailed caller information forms the basis for load and overload analyses.

The samwin contact center suite reporting module provides every client with extensive information which may form the basis for expanding, optimizing and configuring the entire call-center installation.

Real-time overviews and analyses of the call- center seats constitute an important part of complex installations and form the basis for far-reaching decisions and optimizations.
Whether it be on supervisor units or wallboards, the multimedia real-time interface in the samwin contact center suite displays all the relevant information in real-time and can be used any number of times within the system. Thanks to the open HTML structure, user-definable elements can be integrated, and the user interface can be customized to suit every client's needs.